Return & Refund Policy

At Lemon & Loom, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and unworn
• Be in its original packaging
• Have all original tags attached
• Be accompanied by proof of purchase

To initiate a return, please contact us at hello@lemonandloom.co.

Please do not send items back without contacting us first, as return authorization and return instructions are required.

Return Address

Authorized returns should be sent to our U.S. return address provided during the return approval process.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

• Damaged
• Defective
• Incorrectly shipped

We recommend using a trackable shipping service, as Lemon & Loom is not responsible for returned items lost during transit.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at hello@lemonandloom.co, including your order number and photos of the issue.

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Personalized or custom-made products
• Final sale items
• Items showing signs of wear, use, or damage after delivery

Exchanges

We do not offer direct exchanges.

If you would like a different item, simply return your eligible purchase and place a new order after your refund has been processed.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, in accordance with applicable consumer protection laws.

Items must be unused, in their original condition, with original packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hello@lemonandloom.co.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: hello@lemonandloom.co